i.e submitting a survey, sending an email, etc. Sales signalsZoho CRM gives real-time notifications on each and every activity of the customers. The customization options present in Zoho CRM helps to manage the call logs and can perform email analytic and visitor tracking. Zoho CRM has an email system and a Sales Inbox to send and receive emails. To officially engage with the contacts and leads, the user can write content and receive responses from the customers through e-mail communication. To have a telephone conversation with the contacts and leads, Zoho CRM helps to make calls with single click dialing option. A Zoho CRM user can interact with their customers via phone, email, live chat, in person and even through social media.
Multi channel communicationZoho CRM software provides a wide communication platform to reach out to the customers across the globe. The features of Zoho CRM software are mentioned below.
Zoho CRM Enterprise edition is one of the most popular editions of Zoho CRM software.įunctional overview of Zoho CRMZoho CRM is packed with many customization features suitable to start and develop a strong relationship with customers.
The features present in Zoho CRM software varies from all the 4 editions. The software is available in standard, enterprise, professional and ultimate edition. The built-in features and specifications of Zoho CRM help to manage the customers and to expand the business. To develop the business on a large scale, a company or an organization must have a strong relationship with its customers. It assists to provide customer support and to manage the inventory using customization inventory management functions.Ī business is nothing without its customers. Zoho CRM software helps an organization or a small business to track and improve the sales and marketing process. It is one of the best choices for business as it has all the core functionalities required to develop a business. What is Zoho CRM?Zoho CRM is a Customer Relationship Management (CRM) software developed by Zoho for managing and developing the relationship with the customers in an efficient manner to scale up the growth of the business.
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